Contact Us
If You Have a Bags Unlimited Account:
If you have an account with us and you'd like to contact one of our Customer Service representatives, you may do so by going to My Account > Cases > Submit New Case. You can also view your previous cases and their status in the Support Cases section.
If You Don't Have a Bags Unlimited Account:
If you don't have an account, you can use this contact form below, or email us at customercare@bagsunlimited.com.
Contact Form
Leave us a message, and we will reply shortly.
7 Canal St, Rochester, NY 14608
Hours of Operation:
Monday-Thursday 8:30-4:00 pm EST
Fridays 8:30-12:30.
If you call or email outside the hours listed above we will get back to you as soon as possible the next business day.
ALL PICK-UP ORDERS PLEASE CALL AHEAD AND WE WILL ARRANGE A PICKUP TIME WITH YOU. We are not taking walk-in orders at this time. Thank you for your co-operation.
We are closed New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.
Hours of Operation:
Monday-Thursday 8:30-4:00 pm EST
Fridays 8:30-12:30.
If you call or email outside the hours listed above we will get back to you as soon as possible the next business day.
ALL PICK-UP ORDERS PLEASE CALL AHEAD AND WE WILL ARRANGE A PICKUP TIME WITH YOU. We are not taking walk-in orders at this time. Thank you for your co-operation.
We are closed New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.